Messages and requests
Two tabs: customer conversations, and cancellation or return requests.
Messages and casesLive
Your whole eBay inbox in one place.
Read buyer messages and cancellation or return requests for each store without leaving Dropenza. Ask AI for a draft reply whenever you want one; you always send the reply yourself.
Buyer conversation
Mmaria.kOrder 27-11001Auto-reply
What you get
What this does for you
Every store
Pick the store whose inbox you want to read.
Refresh on demand
Pull in new messages with one press.
How it runs
How it works, step by step
- 1
Open Messages
Choose a store.
- 2
Read the conversation
See buyer messages and requests.
- 3
Respond
Answer the buyer yourself, or start from an AI draft.
- 4
Stay on top
Refresh to catch new messages.
FAQ
Quick answers
Pairs well with
Related features
Live
AI reply drafts
AI drafts a polite reply to a buyer message for you to review and send.
See featureLive
Order and tracking sync
Orders sync from eBay, tracking flows back, and profit shows on every line.
See featureLive
Email notifications
Emails for new orders, buyer messages, failed auto-orders and more. Off until you switch each one on.
See feature